How To Fix CRM_IC_AUI065 - Search for partner and checklist step (execution) status is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 065

• Message text: Search for partner and checklist step (execution) status is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI065 - Search for partner and checklist step (execution) status is not supported ?

  The SAP error message CRM_IC_AUI065 indicates that there is an issue with the search for a partner and the checklist step execution status in the SAP CRM Interaction Center (IC). This error typically arises when the system is unable to find the necessary data or when the execution status of a checklist step is not supported in the current context.
  Causes:
  
  Missing Data: The partner data or checklist step data may not be available or properly configured in the system.
  Incorrect Configuration: There may be issues with the configuration of the partner determination procedure or checklist steps in the CRM system.
  System Limitations: The specific combination of partner types or checklist steps being used may not be supported by the system.
  Authorization Issues: The user may not have the necessary authorizations to access the partner or checklist data.
  
  Solutions:
  
  Check Partner Data: Ensure that the partner data is correctly maintained in the system. Verify that the partner roles and relationships are properly configured.
  Review Checklist Configuration: Check the configuration of the checklist steps in the CRM system. Ensure that the steps are correctly defined and that their execution statuses are supported.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve any underlying issues.
  Authorization Check: Verify that the user has the necessary authorizations to access the partner and checklist data. If not, adjust the user roles accordingly.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional insights and troubleshooting steps.
  Debugging: If you have access to the development environment, consider debugging the transaction to identify the exact point of failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. You can search for the error message code in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) and CRMD_ORDER (CRM Order Management) to check configurations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.