How To Fix CRM_IC_AUI064 - Enter a valid Object ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 064

• Message text: Enter a valid Object ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI064 - Enter a valid Object ID ?

  The SAP error message CRM_IC_AUI064, which states "Enter a valid Object ID," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC). This error indicates that the system is expecting a valid Object ID (such as a business partner, transaction, or other relevant entity) but is not receiving one that it recognizes as valid.
  Causes:
  
  Invalid Input: The Object ID entered may not exist in the system or may have been mistyped.
  Data Inconsistency: There may be inconsistencies in the database, such as missing or corrupted records.
  Authorization Issues: The user may not have the necessary permissions to access the Object ID.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to the inability to recognize the Object ID.
  System Errors: There could be temporary system issues or bugs affecting the functionality.
  
  Solutions:
  
  Verify Object ID: Double-check the Object ID you are entering for any typos or errors. Ensure that it corresponds to a valid record in the system.
  Check Database: Use transaction codes like SE16 or SE11 to look up the Object ID in the relevant database tables to confirm its existence.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the Object ID. This can be checked with the help of a system administrator.
  Consult Configuration: Review the configuration settings in the CRM system to ensure that everything is set up correctly. This may involve checking customizing settings related to Object IDs.
  System Logs: Check system logs (transaction SLG1) for any related error messages that might provide more context on the issue.
  Restart Session: Sometimes, simply logging out and back into the system can resolve temporary glitches.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for more details on Object IDs and their usage.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.