How To Fix CRM_IC_AUI062 - Object ID of a case cannot be more than 12 characters long

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 062

• Message text: Object ID of a case cannot be more than 12 characters long

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI062 - Object ID of a case cannot be more than 12 characters long ?

  The SAP error message CRM_IC_AUI062 indicates that the Object ID of a case in the SAP CRM system cannot exceed 12 characters in length. This error typically arises when a user attempts to create or modify a case with an Object ID that exceeds this character limit.
  Cause:
  
  Exceeding Character Limit: The primary cause of this error is that the Object ID being used for the case is longer than the allowed maximum of 12 characters.
  Data Entry Error: Users may inadvertently enter a longer ID due to manual input errors or copy-pasting from other sources.
  System Configuration: In some cases, the system configuration or custom developments may lead to the generation of longer Object IDs.
  
  Solution:
  
  Check Object ID Length: Review the Object ID you are trying to use and ensure it does not exceed 12 characters. If it does, modify it to fit within the limit.
  Data Validation: Implement validation checks in the user interface or backend processes to prevent users from entering Object IDs longer than 12 characters.
  Review Custom Code: If there are any custom developments or enhancements in your SAP system that generate Object IDs, review the logic to ensure it adheres to the 12-character limit.
  User Training: Educate users about the character limit for Object IDs to prevent future occurrences of this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. Sometimes, SAP provides specific notes that address known issues or enhancements.
  Documentation: Refer to the SAP CRM documentation for guidelines on case management and Object ID specifications.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By ensuring that Object IDs are within the specified character limit and implementing proper validation, you can avoid encountering this error in the future.