How To Fix CRM_IC_AUI060 - Invalid object ID for workflows (non-numeric or too long)

CRM_IC_AUI060 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 060

• Message text: Invalid object ID for workflows (non-numeric or too long)

What causes this issue?

In the Agent Inbox you are searching for Workflows with an Object ID
that contains alphabetic characters or wildcard.

System Response

A warning is given, that the Object ID has to be numeric for Workflows.
No search will be conducted for Workflows, as no results can be obtained
with a faulty Object ID.

How to fix this error?

Do not use alphabetic characters and/or wildcard when searching for
Workflows. Only numbers are allowed. Use a category to limit your
search. When searching without category, all possible categories will be
used in background. Thereby it can happen, that you find a result with
the given Object ID for a certain category (example: search with
wildcard for 1order is allowed and can
bring a result). But as the search is also carried out for all other
possible categories, the info-message is shown.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI060 - Invalid object ID for workflows (non-numeric or too long) ?

  The SAP error message CRM_IC_AUI060 indicates that there is an issue with the object ID being used in workflows within the SAP CRM Interaction Center. This error typically arises when the object ID is either non-numeric or exceeds the maximum length allowed by the system.
  Causes:
  
  Non-numeric Object ID: The object ID being passed to the workflow is not in a numeric format, which is required by the system.
  Exceeding Length: The object ID exceeds the maximum length defined for the workflow processing in SAP.
  Incorrect Configuration: There may be a misconfiguration in the workflow settings or the way the object ID is being generated or passed.
  Data Corruption: There could be issues with the data integrity in the database, leading to invalid object IDs being generated.
  
  Solutions:
  
  Check Object ID Format: Ensure that the object ID being used is numeric and adheres to the expected format. If the ID is being generated programmatically, review the code