How To Fix CRM_IC_AUI060 - Invalid object ID for workflows (non-numeric or too long)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 060

• Message text: Invalid object ID for workflows (non-numeric or too long)

What causes this issue?

In the Agent Inbox you are searching for Workflows with an Object ID
that contains alphabetic characters or wildcard.

System Response

A warning is given, that the Object ID has to be numeric for Workflows.
No search will be conducted for Workflows, as no results can be obtained
with a faulty Object ID.

How to fix this error?

Do not use alphabetic characters and/or wildcard when searching for
Workflows. Only numbers are allowed. Use a category to limit your
search. When searching without category, all possible categories will be
used in background. Thereby it can happen, that you find a result with
the given Object ID for a certain category (example: search with
wildcard for 1order is allowed and can
bring a result). But as the search is also carried out for all other
possible categories, the info-message is shown.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI060 - Invalid object ID for workflows (non-numeric or too long) ?

  The SAP error message CRM_IC_AUI060 indicates that there is an issue with the object ID being used in workflows within the SAP CRM Interaction Center. This error typically arises when the object ID is either non-numeric or exceeds the maximum length allowed by the system.
  Causes:
  
  Non-numeric Object ID: The object ID being passed to the workflow is not in a numeric format, which is required by the system.
  Exceeding Length: The object ID exceeds the maximum length defined for the workflow processing in SAP.
  Incorrect Configuration: There may be a misconfiguration in the workflow settings or the way the object ID is being generated or passed.
  Data Corruption: There could be issues with the data integrity in the database, leading to invalid object IDs being generated.
  
  Solutions:
  
  Check Object ID Format: Ensure that the object ID being used is numeric and adheres to the expected format. If the ID is being generated programmatically, review the code to ensure it generates valid IDs.
  Validate Length: Confirm that the object ID does not exceed the maximum length allowed by the system. If it does, you may need to truncate or modify the ID generation logic.
  Review Workflow Configuration: Check the workflow configuration settings in the SAP system to ensure they are set up correctly. This includes verifying the object types and their corresponding IDs.
  Data Consistency Check: Run consistency checks on the relevant tables in the database to ensure that there are no corrupt entries or invalid object IDs.
  Debugging: If the issue persists, consider enabling debugging for the workflow to trace where the invalid object ID is being generated or passed.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your SAP system for any known issues or patches that may address this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. SAP frequently releases notes that address specific issues.
  Transaction Codes: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection for Frequency) to monitor workflows and identify problematic items.
  Community Forums: Engage with SAP community forums or support channels for additional insights or similar experiences from other users.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.