How To Fix CRM_IC_AUI061 - Invalid object ID for inbound e-mail, fax, or letter

CRM_IC_AUI061 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 061

• Message text: Invalid object ID for inbound e-mail, fax, or letter

What causes this issue?

The object ID that you have entered is not supported for inbound
e-mails, fax messages, and letters. The object ID can only consist of
numeric characters and must not contain more than 12 digits.

System Response

The search for inbound e-mails, fax messages, and letters has not been
performed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI061 - Invalid object ID for inbound e-mail, fax, or letter ?

  The SAP error message CRM_IC_AUI061 indicates that there is an issue with the object ID associated with an inbound email, fax, or letter in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system cannot find or recognize the object ID that is being referenced, which can occur for several reasons.
  Causes:
  
  Invalid Object ID: The object ID being referenced may not exist in the system or may have been deleted.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or corrupted records in the database.
  
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error.
  Integration Problems: If the inbound communication is being processed from an external system, there may be issues with the integration or data transfer.
  Authorization Issues: The user may not have the necessary permissions to access the object associated with the ID.
  
  Solutions:
  
  Verify Object ID: Check the object ID being referenced