How To Fix CRM_IC_AUI061 - Invalid object ID for inbound e-mail, fax, or letter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 061

• Message text: Invalid object ID for inbound e-mail, fax, or letter

What causes this issue?

The object ID that you have entered is not supported for inbound
e-mails, fax messages, and letters. The object ID can only consist of
numeric characters and must not contain more than 12 digits.

System Response

The search for inbound e-mails, fax messages, and letters has not been
performed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI061 - Invalid object ID for inbound e-mail, fax, or letter ?

  The SAP error message CRM_IC_AUI061 indicates that there is an issue with the object ID associated with an inbound email, fax, or letter in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system cannot find or recognize the object ID that is being referenced, which can occur for several reasons.
  Causes:
  
  Invalid Object ID: The object ID being referenced may not exist in the system or may have been deleted.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or corrupted records in the database.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error.
  Integration Problems: If the inbound communication is being processed from an external system, there may be issues with the integration or data transfer.
  Authorization Issues: The user may not have the necessary permissions to access the object associated with the ID.
  
  Solutions:
  
  Verify Object ID: Check the object ID being referenced in the error message. Ensure that it exists in the system and is valid.
  Check Data Consistency: Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for any inconsistencies or missing records.
  Review Configuration: Ensure that the CRM system is properly configured for handling inbound communications. Check settings related to email, fax, and letter processing.
  Integration Check: If the issue is related to an external system, verify the integration settings and ensure that data is being transferred correctly.
  User Authorization: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the object.
  Consult Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Refer to the official SAP documentation for CRM to understand the expected behavior and configuration settings for inbound communications.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.