How To Fix CRM_IC_AUI066 - Search for partner and checklist partner is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 066

• Message text: Search for partner and checklist partner is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI066 - Search for partner and checklist partner is not supported ?

  The SAP error message CRM_IC_AUI066 indicates that the search for a partner and checklist partner is not supported in the context of the SAP CRM Interaction Center (IC). This error typically arises when there is an attempt to perform a partner search in a scenario where the system does not support it, or the configuration is not set up correctly.
  Causes:
  
  Configuration Issues: The system may not be configured to support partner searches for the specific business scenario you are working with.
  Missing Authorizations: The user may not have the necessary authorizations to perform partner searches.
  Incorrect Transaction Context: The transaction or context in which the partner search is being attempted may not support this functionality.
  System Limitations: Certain versions or setups of SAP CRM may have limitations regarding partner search functionalities.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the partner determination procedure is correctly configured in the system. This includes checking the settings in the relevant customizing transactions (e.g., SPRO).
  Verify that the partner types and roles are correctly defined and assigned to the business objects you are working with.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to perform partner searches.
  
  
  
  Context Verification:
  
  Make sure that you are in the correct transaction or context that supports partner searches. If you are in a specific transaction that does not support this feature, consider switching to a different transaction.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or notes related to the specific version of SAP CRM you are using. There may be known issues or limitations documented.
  
  
  
  SAP Support:
  
  If the issue persists, consider reaching out to SAP Support for assistance. They may provide patches or additional guidance based on the specific version and configuration of your SAP system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training and Documentation: Review training materials or documentation related to SAP CRM Interaction Center to better understand the partner search functionality and its limitations.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.