How To Fix CRM_IC_AUI102 - Subject for BCS send request could not be set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 102

• Message text: Subject for BCS send request could not be set

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI102 - Subject for BCS send request could not be set ?

  The SAP error message CRM_IC_AUI102, which states "Subject for BCS send request could not be set," typically occurs in the context of the Business Communication Services (BCS) when trying to send emails or notifications from the SAP CRM system. This error indicates that there is an issue with setting the subject line for the email or communication request.
  Causes:
  
  Missing Configuration: The subject line for the email may not be properly configured in the system. This could be due to missing entries in the relevant customizing settings.
  Data Issues: The data being used to generate the subject line may be incomplete or incorrect, leading to the inability to set a valid subject.
  Authorization Issues: The user may not have the necessary authorizations to access the required data or perform the action.
  System Bugs: There may be bugs or inconsistencies in the version of SAP you are using that affect the BCS functionality.
  
  Solutions:
  
  
  Check Configuration:
  
  Navigate to the relevant customizing settings in SAP (transaction SPRO) and ensure that the BCS settings are correctly configured, especially for the subject line.
  Verify that the necessary templates or text elements are defined for the email subject.
  
  
  
  Review Data:
  
  Check the data being used to generate the subject. Ensure that all required fields are populated and valid.
  If the subject is being dynamically generated, review the logic or code that constructs the subject line.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to send emails and access the required data. You may need to consult with your SAP security team to verify this.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the execution of the email sending process to identify where the failure occurs.
  Look for any exceptions or errors in the logs that may provide more context about the issue.
  
  
  
  SAP Notes and Support:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  If the problem persists, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  BCS (Business Communication Services): This is a framework in SAP that allows for the sending of emails, faxes, and other forms of communication from within the SAP system.
  CRM (Customer Relationship Management): SAP CRM is a module that helps organizations manage their customer relationships and interactions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SLG1 (for application logs), and SOST (for monitoring sent emails).
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_AUI102 error message.