How To Fix CRM_IC_AUI114 - Unable to retrieve fax document of send request with key '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 114

• Message text: Unable to retrieve fax document of send request with key '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI114 - Unable to retrieve fax document of send request with key '&' ?

  The SAP error message CRM_IC_AUI114 indicates that the system is unable to retrieve a fax document associated with a send request. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with fax communications.
  Possible Causes:
  
  Missing or Incorrect Key: The key referenced in the error message (represented by '&') may be missing or incorrect. This key is usually a unique identifier for the fax document or send request.
  Document Not Found: The fax document may not exist in the system, possibly due to deletion or it was never created.
  Authorization Issues: The user may not have the necessary permissions to access the fax document.
  System Configuration Issues: There may be configuration issues in the fax integration settings within SAP CRM.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the fax server.
  
  Solutions:
  
  Check the Key: Verify that the key used in the send request is correct and corresponds to an existing fax document.
  Document Existence: Check if the fax document exists in the system. You can do this by searching for the document using the relevant transaction codes or reports.
  User Authorization: Ensure that the user has the necessary authorizations to access the fax documents. This may involve checking user roles and permissions in the SAP system.
  Review Configuration: Check the configuration settings for fax integration in SAP CRM. Ensure that all necessary settings are correctly configured.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOST (for monitoring send requests) and SLG1 (for application logs).
  SAP Notes: Search for SAP Notes related to CRM fax functionality or the specific error message for any patches or updates that may resolve the issue.
  Documentation: Review SAP documentation on CRM fax integration for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution. If the problem continues, further investigation may be required, potentially involving technical support from SAP.