How To Fix CRM_IC_AUI116 - Unable to retrieve document text from Microsoft Word

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 116

• Message text: Unable to retrieve document text from Microsoft Word

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI116 - Unable to retrieve document text from Microsoft Word ?

  The SAP error message CRM_IC_AUI116 indicates that the system is unable to retrieve document text from Microsoft Word. This issue typically arises in the context of integrating SAP CRM with Microsoft Word for document generation or editing.
  Causes:
  
  Integration Issues: There may be a problem with the integration between SAP and Microsoft Word, such as incorrect configuration settings.
  File Path Issues: The path to the document may be incorrect or the document may not exist in the specified location.
  Permissions: The user may not have the necessary permissions to access the document or the directory where it is stored.
  Microsoft Word Configuration: Microsoft Word may not be properly configured to work with SAP, or there may be issues with the Word installation itself.
  Network Issues: If the document is stored on a network drive, there may be connectivity issues preventing access.
  
  Solutions:
  
  Check Configuration: Ensure that the integration settings between SAP and Microsoft Word are correctly configured. This includes checking the RFC connections and ensuring that the necessary add-ons are installed.
  Verify Document Path: Confirm that the document path specified in SAP is correct and that the document exists at that location.
  Permissions Check: Ensure that the user has the necessary permissions to access the document and the directory. This may involve checking file system permissions or SAP authorizations.
  Microsoft Word Settings: Check the settings in Microsoft Word to ensure it is set up to work with SAP. This may include checking for any required add-ins or settings that need to be enabled.
  Reinstall or Repair Microsoft Word: If there are issues with the Word installation, consider repairing or reinstalling Microsoft Word.
  Network Connectivity: If the document is on a network drive, check the network connection and ensure that the drive is accessible.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or configuration tips.
  Documentation: Review the SAP documentation for the specific version you are using to ensure that all prerequisites for integration with Microsoft Word are met.
  Support Forums: Consider searching SAP community forums or other support forums for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.