How To Fix CRM_IC_AUI119 - No need to choose an Microsoft Word template; text already available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 119

• Message text: No need to choose an Microsoft Word template; text already available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI119 - No need to choose an Microsoft Word template; text already available ?

  The SAP error message CRM_IC_AUI119 indicates that there is no need to select a Microsoft Word template because the text is already available in the system. This typically occurs in the context of creating or managing documents in the SAP CRM (Customer Relationship Management) system, particularly when using the Interaction Center (IC) or when generating documents from CRM transactions.
  Cause:
  
  Existing Text: The error usually arises when there is already text or content available in the system for the document you are trying to create or modify. The system recognizes that the required information is already present, hence it does not require a Word template.
  Configuration Issues: There may be configuration settings in the CRM system that dictate when a Word template should be used. If these settings are not aligned with the current document creation process, it may lead to this error.
  User Actions: The user may have inadvertently triggered the document generation process when it was not necessary, such as trying to generate a document that already has the required information.
  
  Solution:
  
  Review Existing Text: Check if the text or content you are trying to generate is already available in the system. If it is, you may not need to select a Word template.
  Skip Template Selection: If the text is already present, you can proceed without selecting a Microsoft Word template. Simply use the existing text for your document.
  Configuration Check: If you believe that a Word template should be used, review the configuration settings in the SAP CRM system. Ensure that the document generation settings are correctly configured to allow for the use of templates when necessary.
  User Training: Ensure that users are trained on the correct procedures for document generation in SAP CRM to avoid unnecessary attempts to select templates when they are not needed.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that address specific error messages and provide guidance on how to resolve them.
  Documentation: Refer to the SAP Help Portal or the official documentation for SAP CRM to understand the document generation process and the role of Microsoft Word templates.
  Support: If the issue persists and you cannot find a resolution, consider reaching out to your SAP support team or consulting with SAP experts who can provide more tailored assistance based on your specific system configuration and usage.
  
  By following these steps, you should be able to address the CRM_IC_AUI119 error effectively.