How To Fix CRM_IC_AUI119 - No need to choose an Microsoft Word template; text already available

CRM_IC_AUI119 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 119

• Message text: No need to choose an Microsoft Word template; text already available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI119 - No need to choose an Microsoft Word template; text already available ?

  The SAP error message CRM_IC_AUI119 indicates that there is no need to select a Microsoft Word template because the text is already available in the system. This typically occurs in the context of creating or managing documents in the SAP CRM (Customer Relationship Management) system, particularly when using the Interaction Center (IC) or when generating documents from CRM transactions.
  
  Cause:
  
  Existing Text: The error usually arises when there is already text or content available in the system for the document you are trying to create or modify. The system recognizes that the required information is already present, hence it does not require a Word template.
  
  Configuration Issues: There may be configuration settings in the CRM system that dictate when a Word template should be used. If these settings are not aligned with the current document creation process, it may lead to this error.
  User Actions: The user may have inadvertently triggered the document generation