How To Fix CRM_IC_AUI121 - Document could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 121

• Message text: Document could not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI121 - Document could not be saved ?

  The SAP error message CRM_IC_AUI121, which states "Document could not be saved," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  
  Data Validation Issues: The data being entered may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or invalid values.
  
  
  Authorization Issues: The user may not have the necessary authorizations to save the document. This can happen if the user role does not have the required permissions.
  
  
  Technical Errors: There may be underlying technical issues, such as problems with the database, system configuration, or application logic.
  
  
  Business Logic Constraints: Certain business rules or logic may prevent the document from being saved. For example, if the document is in a status that does not allow saving.
  
  
  System Performance Issues: If the system is experiencing performance issues, it may lead to timeouts or failures when trying to save documents.
  
  
  Solutions:
  
  
  Check Data Entry: Review the data being entered to ensure that all mandatory fields are filled out correctly and that the data adheres to the required formats.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to perform the save operation. This may involve checking user roles and permissions in the SAP system.
  
  
  Analyze Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the save operation.
  
  
  Consult with Technical Support: If the issue persists, it may be necessary to involve technical support or SAP Basis team to investigate any underlying system or database issues.
  
  
  Check Business Rules: Review any business rules or workflows that may be affecting the document's ability to be saved. Ensure that the document is in a valid status for saving.
  
  
  System Performance: If performance issues are suspected, monitor system performance and consider optimizing database queries or increasing system resources.
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for any guidelines on document management and error handling.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.