How To Fix CRM_IC_AUI124 - Unable to delete letter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 124

• Message text: Unable to delete letter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI124 - Unable to delete letter ?

  The SAP error message CRM_IC_AUI124, which states "Unable to delete letter," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the interaction center (IC) and managing letters or correspondence.
  Cause:
  The error can arise due to several reasons, including but not limited to:
  
  Letter Status: The letter you are trying to delete may be in a status that does not allow deletion (e.g., it may be processed, archived, or locked).
  Authorization Issues: The user may not have the necessary permissions to delete the letter.
  Data Integrity Constraints: There may be dependencies or relationships with other objects (like business partners or transactions) that prevent the deletion.
  Technical Issues: There could be a technical issue or bug in the system that is causing the error.
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Check Letter Status: Verify the status of the letter you are trying to delete. If it is in a non-deletable status, you may need to change its status or take appropriate actions to make it deletable.
  
  
  Review Authorizations: Ensure that your user role has the necessary authorizations to delete letters. You may need to consult with your SAP security team to verify and adjust your permissions.
  
  
  Check Dependencies: Investigate if there are any dependencies or linked objects that are preventing the deletion. You may need to resolve these dependencies first.
  
  
  Use Transaction Codes: If applicable, use transaction codes like SICF to check for service-related issues or SLG1 to view application logs for more detailed error messages.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and the Interaction Center for more details on managing letters and correspondence.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training and Resources: Consider additional training or resources on SAP CRM to better understand the functionalities and limitations regarding letter management.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.