How To Fix CRM_IC_AUI124 - Unable to delete letter

CRM_IC_AUI124 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 124

• Message text: Unable to delete letter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI124 - Unable to delete letter ?

  The SAP error message CRM_IC_AUI124, which states "Unable to delete letter," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the interaction center (IC) and managing letters or correspondence.
  
  Cause:
  The error can arise due to several reasons, including but not limited to:
  
  Letter Status: The letter you are trying to delete may be in a status that does not allow deletion (e.g., it may be processed, archived, or locked).
  Authorization Issues: The user may not have the necessary permissions to delete the letter.
  Data Integrity Constraints: There may be dependencies or relationships with other objects (like business partners or transactions) that prevent the deletion.
  Technical Issues: There could be a technical issue or bug in the system that is causing the error.
  
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Check Letter Status: Verify the status of the letter you are trying to delete. If it is