How To Fix CRM_IC_AUI128 - Unable to take over letter draft as main document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 128

• Message text: Unable to take over letter draft as main document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI128 - Unable to take over letter draft as main document ?

  The SAP error message CRM_IC_AUI128, which states "Unable to take over letter draft as main document," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with handling letter drafts in the Interaction Center (IC). This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Draft Status Issues: The letter draft may not be in a status that allows it to be taken over as the main document. For example, it might be in a "locked" state or not fully saved.
  Authorization Problems: The user may not have the necessary authorizations to take over the letter draft.
  Document Type Configuration: The document type for the letter draft may not be correctly configured in the system.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  Missing Data: Required fields or data may be missing in the letter draft, preventing it from being processed.
  
  Solutions:
  
  Check Draft Status: Ensure that the letter draft is saved and in a status that allows it to be taken over. If it is locked, try to unlock it or create a new draft.
  Review Authorizations: Verify that the user has the necessary permissions to take over letter drafts. This may involve checking user roles and authorizations in the SAP system.
  Document Type Settings: Review the configuration of the document type associated with the letter draft. Ensure that it is set up correctly in the system.
  Technical Troubleshooting: If the issue persists, check for any technical errors in the system logs (transaction SLG1) that may provide more insight into the problem.
  Data Validation: Ensure that all required fields in the letter draft are filled out correctly. Validate the data to ensure it meets the system's requirements.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for guidance on handling letter drafts and related processes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps taken to resolve it.