How To Fix CRM_IC_AUI129 - Internal error '&' occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 129

• Message text: Internal error '&' occurred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI129 - Internal error '&' occurred ?

  The SAP error message CRM_IC_AUI129, which states "Internal error '&' occurred," typically indicates that there is an unexpected issue within the SAP system, particularly in the context of the CRM Interaction Center (IC). This error can arise from various underlying causes, including configuration issues, data inconsistencies, or system bugs.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration settings in the CRM system can lead to internal errors.
  Data Inconsistencies: Corrupted or inconsistent data in the database can trigger unexpected behavior.
  System Bugs: There may be known bugs in the version of SAP you are using that could lead to this error.
  Custom Code: If there are custom enhancements or modifications in the system, they might not be functioning correctly.
  Performance Issues: System performance problems, such as timeouts or memory issues, can also lead to internal errors.
  
  Solutions:
  
  Check SAP Notes: Look for relevant SAP Notes in the SAP Support Portal. There may be specific notes addressing this error or related issues.
  Review Configuration: Verify the configuration settings in the CRM system to ensure they are set up correctly.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the database.
  Debugging: If you have access to the development environment, you can debug the application to identify the root cause of the error.
  Check Custom Code: Review any custom code or enhancements to ensure they are not causing the issue.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide additional context.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) and SE80 (Object Navigator) for debugging and analysis.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these can resolve known issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_AUI129 error in your SAP system.