How To Fix CRM_IC_AUI031 - Changing of responsiblity for item failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 031

• Message text: Changing of responsiblity for item failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI031 - Changing of responsiblity for item failed ?

  The SAP error message CRM_IC_AUI031, which states "Changing of responsibility for item failed," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to change the responsibility of a specific item in a transaction or document, but the system encounters an issue that prevents this action.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to change the responsibility for the item.
  Item Status: The item may be in a status that does not allow for changes to responsibility (e.g., completed, closed, or locked).
  Configuration Issues: There may be configuration settings in the CRM system that restrict changes to item responsibilities.
  Data Integrity Issues: There could be inconsistencies or errors in the underlying data that prevent the change from being processed.
  Business Rules: Certain business rules or workflows may be preventing the change of responsibility.
  
  Solutions:
  
  Check Authorizations: Ensure that the user attempting to change the responsibility has the appropriate authorizations. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Item Status: Check the status of the item to ensure it is eligible for a change in responsibility. If the item is in a restricted status, you may need to change its status first.
  Consult Configuration: Review the configuration settings in the CRM system related to item responsibilities. This may involve checking the customizing settings in transaction SPRO.
  Data Validation: Perform a data validation check to ensure there are no inconsistencies or errors in the data associated with the item.
  Business Process Review: Consult with the business process owner or SAP functional consultant to understand if there are any specific business rules or workflows that need to be addressed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, or others that may be involved in the process.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Logs and Traces: Review application logs (transaction SLG1) or system traces to gather more information about the error and its context.
  Documentation: Refer to SAP documentation or help files for more detailed information on item responsibility changes in CRM.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or a qualified SAP consultant for further assistance.