How To Fix CRM_IC_AUI029 - Item was not completed. This function is only supported for workitems.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 029

• Message text: Item was not completed. This function is only supported for workitems.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI029 - Item was not completed. This function is only supported for workitems. ?

  The SAP error message CRM_IC_AUI029 ("Item was not completed. This function is only supported for workitems.") typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to perform an action on an item that is not in a state that allows that action. This error is often related to the interaction center (IC) and can arise in various scenarios, such as when dealing with service requests, activities, or other CRM objects.
  Cause:
  
  Incomplete Item: The item you are trying to work with is not fully completed or is in an incomplete state. This could mean that required fields are not filled out or that the item has not been processed correctly.
  Wrong Context: The function you are trying to use is only applicable to work items, and the item you are trying to manipulate is not classified as a work item.
  System Configuration: There may be configuration settings in the SAP system that restrict certain actions based on the status of the item.
  
  Solution:
  
  Check Item Status: Verify the status of the item you are trying to work with. Ensure that it is in a state that allows the action you are attempting to perform.
  Complete Required Fields: If the item is incomplete, fill in any required fields or complete any necessary steps to finalize the item.
  Use Work Items: Ensure that you are working with a valid work item. If you are trying to perform an action that is only supported for work items, make sure you are selecting the correct item type.
  Review Configuration: If you have access, review the configuration settings in the SAP system to ensure that the item types and statuses are set up correctly to allow the desired actions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the item type you are working with and the actions you are trying to perform.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and manage items effectively.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to perform the actions you are attempting.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.