How To Fix CRM_IC_AUI027 - Unable to search for person/org. responsible and account at the same time

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 027

• Message text: Unable to search for person/org. responsible and account at the same time

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI027 - Unable to search for person/org. responsible and account at the same time ?

  The SAP error message CRM_IC_AUI027 indicates that there is an issue when trying to search for both a person and an organization responsible for a particular account simultaneously. This error typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when using the Interaction Center (IC) or when dealing with business partner data.
  Cause:
  The error can occur due to several reasons:
  
  Data Configuration: The system may not be configured to allow simultaneous searches for both person and organization responsible. This could be due to settings in the CRM system or the way the search function is designed.
  Search Criteria: The search criteria being used may not be valid or may conflict with the system's ability to retrieve the requested data.
  Business Partner Roles: The roles assigned to business partners may not be set up correctly, leading to confusion in the search process.
  System Limitations: There may be inherent limitations in the SAP CRM system that prevent simultaneous searches for both types of responsible parties.
  
  Solution:
  To resolve the error, consider the following steps:
  
  Check Search Criteria: Review the search criteria you are using. Ensure that you are not trying to search for both a person and an organization at the same time. Instead, perform separate searches for each.
  Review Configuration: Check the configuration settings in the SAP CRM system to ensure that the search functionality is set up correctly. This may involve consulting with your SAP administrator or technical team.
  Business Partner Roles: Verify that the business partner roles are correctly assigned and configured. Ensure that the roles for both persons and organizations are properly defined in the system.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide insights or solutions based on the specific version of SAP CRM you are using.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates to the system.
  Transaction Codes: Familiarize yourself with transaction codes related to business partner management and search functionalities in SAP CRM.
  User Training: Ensure that users are trained on how to effectively use the search functionalities within the SAP CRM system to avoid common pitfalls.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.