How To Fix CRM_IC_AUI027 - Unable to search for person/org. responsible and account at the same time

CRM_IC_AUI027 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 027

• Message text: Unable to search for person/org. responsible and account at the same time

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI027 - Unable to search for person/org. responsible and account at the same time ?

  The SAP error message CRM_IC_AUI027 indicates that there is an issue when trying to search for both a person and an organization responsible for a particular account simultaneously. This error typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when using the Interaction Center (IC) or when dealing with business partner data.
  
  Cause:
  The error can occur due to several reasons:
  
  Data Configuration: The system may not be configured to allow simultaneous searches for both person and organization responsible. This could be due to settings in the CRM system or the way the search function is designed.
  Search Criteria: The search criteria being used may not be valid or may conflict with the system's ability to retrieve the requested data.
  Business Partner Roles: The roles assigned to business partners may not be set up correctly, leading to confusion in the search process.
  System Limitations: There may be inherent limitations in the