How To Fix CRM_IC_AUI025 - User is not maintained as employee

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 025

• Message text: User is not maintained as employee

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI025 - User is not maintained as employee ?

  The SAP error message CRM_IC_AUI025 indicates that the user attempting to access the CRM Interaction Center (IC) is not maintained as an employee in the system. This typically means that the user does not have the necessary employee record in the SAP system, which is required for them to perform certain functions within the CRM IC.
  Cause:
  
  User Not Maintained as Employee: The user ID is not linked to an employee record in the SAP system.
  Missing or Incomplete Employee Data: The employee record may exist but is incomplete or not properly configured.
  Authorization Issues: The user may not have the necessary authorizations to access the CRM IC functionalities.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check User Maintenance:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is encountering the error and check if the user exists.
  
  
  
  Maintain Employee Record:
  
  If the user does not have an employee record, you need to create one.
  Use transaction code PA30 (Maintain HR Master Data) to create or update the employee record.
  Ensure that the user is assigned to the appropriate organizational unit and has the necessary details filled in (e.g., personnel number, employee group, etc.).
  
  
  
  Assign User to Employee:
  
  If the employee record exists but is not linked to the user, you can link the user to the employee record.
  In transaction SU01, go to the "Roles" tab and ensure that the user has the necessary roles assigned that correspond to their employee record.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the CRM IC.
  You may need to check the roles assigned to the user and ensure they include the necessary authorizations for CRM IC.
  
  
  
  Testing:
  
  After making the necessary changes, have the user log out and log back in to see if the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PA30: Maintain HR Master Data
  PFCG: Role Maintenance (to check roles and authorizations)
  
  
  
  Documentation: Refer to SAP Help documentation for detailed steps on maintaining user and employee records.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to your SAP Basis or HR team for further assistance, as they may need to check system configurations or user authorizations.
  
  
  By ensuring that the user is properly maintained as an employee in the system, you should be able to resolve the CRM_IC_AUI025 error.