How To Fix CRM_IC_AUI024 - Unable to determine the organization that you are assigned to

CRM_IC_AUI024 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 024

• Message text: Unable to determine the organization that you are assigned to

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI024 - Unable to determine the organization that you are assigned to ?

  The SAP error message CRM_IC_AUI024, which states "Unable to determine the organization that you are assigned to," typically occurs in the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC) environment. This error indicates that the system is unable to identify the organizational unit associated with the user or the transaction being processed.
  Causes:
  
  Missing Organizational Assignment: The user may not be assigned to any organizational unit in the system.
  Incorrect User Profile: The user profile may not be correctly configured, leading to the inability to determine the organization.
  Authorization Issues: The user may lack the necessary authorizations to access the organizational data.
  
  Configuration Issues: There may be issues in the configuration of the organizational structure in the CRM system.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data related to organizational units.
  
  Solutions:
  
  
  Check User Assignment:
  
  Go to the user management area in SAP and verify that the user is assigned