How To Fix CRM_IC_AUI024 - Unable to determine the organization that you are assigned to

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 024

• Message text: Unable to determine the organization that you are assigned to

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI024 - Unable to determine the organization that you are assigned to ?

  The SAP error message CRM_IC_AUI024, which states "Unable to determine the organization that you are assigned to," typically occurs in the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC) environment. This error indicates that the system is unable to identify the organizational unit associated with the user or the transaction being processed.
  Causes:
  
  Missing Organizational Assignment: The user may not be assigned to any organizational unit in the system.
  Incorrect User Profile: The user profile may not be correctly configured, leading to the inability to determine the organization.
  Authorization Issues: The user may lack the necessary authorizations to access the organizational data.
  Configuration Issues: There may be issues in the configuration of the organizational structure in the CRM system.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data related to organizational units.
  
  Solutions:
  
  
  Check User Assignment:
  
  Go to the user management area in SAP and verify that the user is assigned to the correct organizational unit.
  Ensure that the user has the necessary roles and authorizations.
  
  
  
  Review User Profile:
  
  Check the user profile settings in transaction SU01 (User Maintenance) to ensure that the organizational assignment is correctly set up.
  
  
  
  Verify Organizational Structure:
  
  Use transaction PPOME (Display Organizational Plan) or similar transactions to check the organizational structure and ensure that the relevant units are correctly defined and active.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the organizational data. This can be done by reviewing the authorization roles assigned to the user.
  
  
  
  Consult Configuration Settings:
  
  Review the configuration settings in the CRM system related to organizational management. This may involve checking the settings in transaction SPRO (Customizing) under the CRM module.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the master data to identify any discrepancies that may be causing the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for guidance on organizational management and user assignments.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_AUI024 error message.