How To Fix CRM_IC_AUI022 - Unable to accept inbox item of type '&' with description '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 022

• Message text: Unable to accept inbox item of type '&' with description '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI022 - Unable to accept inbox item of type '&' with description '&' ?

  The SAP error message CRM_IC_AUI022 indicates that there is an issue with accepting an inbox item in the SAP CRM Interaction Center (IC). The message typically states that the system is unable to accept an inbox item of a specific type and description. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Item Type Restrictions: The inbox item type may not be configured to be accepted in the current context or by the user role.
  Authorization Issues: The user may not have the necessary authorizations to accept the specific type of inbox item.
  System Configuration: There may be configuration settings in the CRM system that prevent the acceptance of certain inbox items.
  Technical Issues: There could be underlying technical issues, such as system bugs or inconsistencies in the database.
  
  Solutions:
  
  
  Check Item Type Configuration:
  
  Review the configuration settings for the specific inbox item type in the CRM system. Ensure that the item type is set up correctly and is allowed to be accepted by users.
  
  
  
  Review User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to accept the inbox item. This can be done by checking the user roles and authorizations in the SAP system.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  System Logs and Traces:
  
  Analyze system logs and traces to identify any underlying issues that may be causing the error. This can provide more context on what is going wrong.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER or CRMD_ORDERADM_H for managing CRM orders and items.
  User Roles: Understand the roles assigned to users in the CRM system and how they relate to inbox item management.
  Documentation: Review SAP documentation related to the Interaction Center and inbox management for additional insights and best practices.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_AUI022 error in your SAP system.