How To Fix CRM_IC_AUI022 - Unable to accept inbox item of type '&' with description '&'

CRM_IC_AUI022 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 022

• Message text: Unable to accept inbox item of type '&' with description '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI022 - Unable to accept inbox item of type '&' with description '&' ?

  The SAP error message CRM_IC_AUI022 indicates that there is an issue with accepting an inbox item in the SAP CRM Interaction Center (IC). The message typically states that the system is unable to accept an inbox item of a specific type and description. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Item Type Restrictions: The inbox item type may not be configured to be accepted in the current context or by the user role.
  Authorization Issues: The user may not have the necessary authorizations to accept the specific type of inbox item.
  System Configuration: There may be configuration settings in the CRM system that prevent the acceptance of certain inbox items.
  Technical Issues: There could be underlying technical issues, such as system bugs or inconsistencies in the database.
  
  Solutions:
  
  
  Check Item Type Configuration:
  
  Review the configuration settings for the specific inbox item type in the CRM system. Ensure that the item