How To Fix CRM_IC_AUI020 - Selected business partner is not maintained correctly

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 020

• Message text: Selected business partner is not maintained correctly

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI020 - Selected business partner is not maintained correctly ?

  The SAP error message CRM_IC_AUI020 indicates that the selected business partner (BP) is not maintained correctly in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to access or process a business partner that has incomplete or incorrect data.
  Causes:
  
  Incomplete Business Partner Data: The business partner may be missing required information such as address, contact details, or other mandatory fields.
  Incorrect Role Assignment: The business partner may not have the correct roles assigned (e.g., sold-to party, ship-to party) that are necessary for the transaction you are trying to perform.
  Inactive Business Partner: The business partner may be marked as inactive or blocked, preventing any transactions from being processed.
  Data Consistency Issues: There may be inconsistencies in the data related to the business partner, such as duplicate entries or incorrect relationships with other entities.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the business partner data.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Go to the transaction code BP (Business Partner) and search for the business partner in question.
  Verify that all required fields are filled out correctly and that the business partner is active.
  
  
  
  Review Role Assignments:
  
  Ensure that the business partner has the appropriate roles assigned. You can check this in the BP transaction under the "Roles" tab.
  If necessary, add or modify roles to ensure the business partner can be used in the intended context.
  
  
  
  Activate or Unblock Business Partner:
  
  If the business partner is inactive or blocked, you can reactivate or unblock it in the BP transaction.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports to identify and resolve any inconsistencies in the business partner data.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify business partner data. This may involve checking user roles and profiles in the SAP system.
  
  
  
  Consult Documentation or Support:
  
  If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, CRMD_ORDER for managing CRM orders, and SE11 for checking data dictionary objects.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  User Training: Ensure that users are trained on how to maintain business partner data correctly to prevent similar issues in the future.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_AUI020 error message.