How To Fix CRM_IC_AUI019 - Selected value is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 019

• Message text: Selected value is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI019 - Selected value is invalid ?

  The SAP error message CRM_IC_AUI019: Selected value is invalid typically occurs in the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC) when a user tries to select a value from a dropdown or input field that is not valid or not recognized by the system.
  Causes:
  
  Invalid Input: The user may have selected a value that does not exist in the corresponding database table or is not valid for the current context.
  Configuration Issues: There may be issues with the configuration of the dropdown or input field, such as missing entries in the customizing settings.
  Data Inconsistency: The data in the system may be inconsistent, such as missing master data or incorrect relationships between objects.
  Authorization Issues: The user may not have the necessary authorizations to access certain values or data.
  System Bugs: There could be bugs or issues in the specific version of the SAP CRM system being used.
  
  Solutions:
  
  Check Input Values: Ensure that the value being selected is valid and exists in the system. You can do this by checking the relevant master data or configuration settings.
  Review Configuration: Verify the configuration settings for the dropdown or input field in the SAP Customizing Implementation Guide (IMG). Ensure that all necessary entries are present and correctly configured.
  Data Consistency Check: Run consistency checks on the relevant data to identify any missing or incorrect entries. This may involve checking master data, transaction data, or relationships between objects.
  User Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to access the selected value. This may involve reviewing roles and authorizations in the system.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that may address known issues related to this error message. You can search the SAP Support Portal for updates or fixes.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with details about the error, including the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) to check the underlying tables or SE80 (Object Navigator) to review the application components.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for any specific guidelines related to the error message.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.