How To Fix CRM_IC_AUI017 - Navigation not possible

CRM_IC_AUI017 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 017

• Message text: Navigation not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI017 - Navigation not possible ?

  The SAP error message CRM_IC_AUI017, which states "Navigation not possible," typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when using the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  Missing or Incorrect Configuration: The navigation might fail due to missing or incorrect configuration settings in the CRM system.
  Authorization Issues: The user may not have the necessary authorizations to access certain transactions or data.
  Technical Issues: There could be technical issues such as system performance problems, network issues, or bugs in the software.
  Incorrect URL or Navigation Path: The URL or navigation path being used may be incorrect or outdated.
  Data Inconsistencies: Inconsistencies in the data being accessed can also lead to navigation errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the CRM system to ensure that everything is set up correctly. This includes checking the Interaction Center settings