How To Fix CRM_IC_AUI015 - Enter a correct To date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 015

• Message text: Enter a correct To date

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI015 - Enter a correct To date ?

  The SAP error message CRM_IC_AUI015, which states "Enter a correct To date," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with activities, appointments, or other date-related entries in the Interaction Center (IC).
  Cause:
  This error usually arises due to one of the following reasons:
  
  Invalid Date Format: The "To date" entered may not be in the correct format or may not conform to the expected date range.
  Logical Date Issues: The "To date" may be earlier than the "From date," which is logically incorrect.
  Date Range Restrictions: There may be restrictions on the date range that can be selected based on business rules or system settings.
  System Configuration: There could be configuration settings in the CRM system that enforce specific date constraints.
  
  Solution:
  To resolve the CRM_IC_AUI015 error, you can take the following steps:
  
  Check Date Format: Ensure that the "To date" is entered in the correct format as per your system's locale settings (e.g., DD/MM/YYYY or MM/DD/YYYY).
  Verify Date Logic: Make sure that the "To date" is not earlier than the "From date." Adjust the dates accordingly.
  Review Date Range: Check if there are any restrictions on the date range that can be selected. If there are, ensure that your selected dates fall within the allowed range.
  Consult Documentation: Refer to the SAP documentation or help files for any specific guidelines related to date entries in the Interaction Center.
  System Configuration: If you suspect that the issue is due to system configuration, consult with your SAP administrator or technical team to review the settings related to date handling in the CRM system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Guides: Refer to user manuals or training materials for the CRM Interaction Center, which may provide insights into proper date entry practices.
  Support Forums: Consider visiting SAP community forums or support channels where similar issues may have been discussed and resolved by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.