How To Fix CRM_IC_AUI013 - Unable to forward inbox item of type '&' with description '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 013

• Message text: Unable to forward inbox item of type '&' with description '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI013 - Unable to forward inbox item of type '&' with description '&' ?

  The SAP error message CRM_IC_AUI013 indicates that there is an issue with forwarding an inbox item in the SAP CRM Interaction Center (IC). The message typically includes placeholders for the type of item and its description, which can help identify the specific item causing the issue.
  Cause:
  The error can occur due to several reasons, including:
  
  Item Type Not Supported: The item type you are trying to forward may not be supported for forwarding in the system.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the item from being forwarded.
  Authorization Issues: The user may not have the necessary authorizations to forward the specific type of inbox item.
  System Errors: There could be underlying system errors or inconsistencies in the data related to the inbox item.
  Technical Issues: There may be technical issues such as network problems or system performance issues affecting the forwarding process.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Item Type: Verify the type of the inbox item you are trying to forward. Ensure that it is a type that can be forwarded.
  Review Configuration: Check the configuration settings in the CRM system related to the inbox and forwarding functionality. Ensure that everything is set up correctly.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the forwarding action. You may need to consult with your system administrator to verify this.
  Analyze Logs: Look at the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Test with Different Items: Try forwarding different types of inbox items to see if the issue is isolated to a specific item or type.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRM_IC for the Interaction Center.
  Documentation: Review SAP documentation related to the Interaction Center and inbox management for more detailed information on item types and forwarding processes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.