How To Fix CRM_IC_AUI013 - Unable to forward inbox item of type '&' with description '&'

CRM_IC_AUI013 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 013

• Message text: Unable to forward inbox item of type '&' with description '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI013 - Unable to forward inbox item of type '&' with description '&' ?

  The SAP error message CRM_IC_AUI013 indicates that there is an issue with forwarding an inbox item in the SAP CRM Interaction Center (IC). The message typically includes placeholders for the type of item and its description, which can help identify the specific item causing the issue.
  
  Cause:
  The error can occur due to several reasons, including:
  
  Item Type Not Supported: The item type you are trying to forward may not be supported for forwarding in the system.
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent the item from being forwarded.
  Authorization Issues: The user may not have the necessary authorizations to forward the specific type of inbox item.
  System Errors: There could be underlying system errors or inconsistencies in the data related to the inbox item.
  Technical Issues: There may be technical issues such as network problems or system performance issues affecting the forwarding process.
  
  
  Solution:
  To resolve the error, you can take the