How To Fix CRM_IC_AUI011 - Item has already been completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 011

• Message text: Item has already been completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI011 - Item has already been completed ?

  The SAP error message CRM_IC_AUI011, which states "Item has already been completed," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction records or service requests. This error indicates that an attempt is being made to modify or process an item that has already been marked as completed in the system.
  Causes:
  
  Status Change: The item (e.g., a service request or interaction) has already been processed and marked as completed, which prevents further modifications.
  Duplicate Action: The user may be trying to perform an action (like editing or adding a follow-up) on an item that is no longer editable due to its completed status.
  Workflow Issues: There may be issues with the workflow or process that led to the item being marked as completed prematurely or incorrectly.
  User Permissions: The user may not have the necessary permissions to modify completed items, leading to this error.
  
  Solutions:
  
  Check Item Status: Verify the status of the item in question. If it is indeed completed, consider whether further action is necessary or if a new item should be created instead.
  Review Workflow: If the item was completed incorrectly, review the workflow or process that led to this status. You may need to adjust the workflow settings or reprocess the item if applicable.
  Create a New Item: If modifications are needed, consider creating a new item or record that references the completed item instead of trying to change the completed one.
  User Permissions: Ensure that the user has the appropriate permissions to perform actions on completed items. If not, consult with your SAP administrator to adjust permissions as necessary.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the CRM module and handling completed items.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM interactions, such as CRMD_ORDER for managing service requests or interaction records.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to address the CRM_IC_AUI011 error effectively.