How To Fix CRM_IC_AUI009 - There is no partner function customized for employee responsible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 009

• Message text: There is no partner function customized for employee responsible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI009 - There is no partner function customized for employee responsible ?

  The SAP error message CRM_IC_AUI009 indicates that there is no partner function customized for the employee responsible in the context of the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is trying to process a transaction or operation that requires a partner function (like an employee responsible) but cannot find the necessary configuration.
  Cause:
  
  Missing Configuration: The partner function for the employee responsible is not defined in the system. This could be due to a lack of customization in the partner function settings.
  Incorrect Partner Function Assignment: The employee responsible may not be correctly assigned to a partner function in the relevant business transaction or organizational structure.
  Data Inconsistency: There may be inconsistencies in the master data related to partners or employees.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Partner Function Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Customer Relationship Management > Master Data > Business Partner > Define Partner Functions.
  Ensure that the partner function for the employee responsible is defined and correctly configured.
  
  
  
  Assign Partner Function:
  
  Ensure that the employee responsible is assigned to the correct partner function in the relevant business transaction.
  Check the business partner master data to confirm that the employee is linked to the appropriate partner function.
  
  
  
  Review Organizational Structure:
  
  Verify that the organizational structure is correctly set up and that the employee responsible is part of the relevant organizational unit.
  
  
  
  Check for Data Consistency:
  
  Run consistency checks on the business partner data to identify any discrepancies that may be causing the issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to partner functions and CRM configuration for any additional guidance.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to manage partner functions and SPRO for configuration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and modify partner functions.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM for further assistance.