How To Fix CRM_IC_AUI010 - Another item is being processed

CRM_IC_AUI010 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 010

• Message text: Another item is being processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI010 - Another item is being processed ?

  The SAP error message CRM_IC_AUI010, which states "Another item is being processed," typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly in the Interaction Center (IC). This error indicates that a user is trying to perform an action on an item (such as a transaction or a service request) that is currently being processed by another user or session.
  Causes:
  
  Concurrent Processing: The most common cause is that the item is already being edited or processed by another user. This can happen in scenarios where multiple users are trying to access the same transaction simultaneously.
  Session Locking: The system may have a session lock on the item due to a previous operation that has not been completed or has not been released properly.
  Technical Issues: There may be technical issues or bugs in the system that are causing the item to be incorrectly flagged as being processed.
  
  Solutions:
  
  Wait and Retry: If another user