How To Fix CRM_IC_AUI010 - Another item is being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 010

• Message text: Another item is being processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI010 - Another item is being processed ?

  The SAP error message CRM_IC_AUI010, which states "Another item is being processed," typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly in the Interaction Center (IC). This error indicates that a user is trying to perform an action on an item (such as a transaction or a service request) that is currently being processed by another user or session.
  Causes:
  
  Concurrent Processing: The most common cause is that the item is already being edited or processed by another user. This can happen in scenarios where multiple users are trying to access the same transaction simultaneously.
  Session Locking: The system may have a session lock on the item due to a previous operation that has not been completed or has not been released properly.
  Technical Issues: There may be technical issues or bugs in the system that are causing the item to be incorrectly flagged as being processed.
  
  Solutions:
  
  Wait and Retry: If another user is processing the item, the simplest solution is to wait for them to complete their action and then try again.
  Check for Locks: Use transaction codes like SM12 (to check for locks) to see if there are any locks on the item. If you find a lock that should not be there, you may need to contact your system administrator to release it.
  Session Management: Ensure that you do not have multiple sessions open for the same item. Close any unnecessary sessions and try again.
  Log Out and Log Back In: Sometimes, logging out of the system and logging back in can clear temporary issues or session locks.
  System Monitoring: If the issue persists, it may be necessary to monitor the system for any ongoing processes that could be causing the lock. This may involve checking background jobs or other user activities.
  Contact Support: If none of the above solutions work, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases updates that address known issues.
  User Training: Ensure that users are trained on how to properly manage transactions in the CRM system to minimize the chances of concurrent processing issues.
  System Configuration: Review system configuration settings related to locking mechanisms and transaction handling to ensure they are optimized for your business processes.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI010 error and continue working with the affected items in SAP CRM.