How To Fix CRM_IC_AUI012 - No partner functions for partner determination profile & found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 012

• Message text: No partner functions for partner determination profile & found

What causes this issue?

You have used the agent inbox to work on business transactions. The
Customizing settings for determining the responsible employee,
responsible group, contact person or sold-to party are incomplete for
one or more business transactions.

System Response

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Ensure that the partner functions for the roles responsible employee,
responsible group, contact person and sold-to party have been maintained
for all partner determination procedures relevant for your business
transactions. To do this, access the Customizing activity <ZK>Customer
Relationship Management</> --> <ZK>Interaction Center WebClient</> -->
<ZK>Agent Inbox</> --> <ZK>Map Element Attributes to Inbox Attributes</>
--> <DS:SIMG.CRM_IC_035>Map Business Transactions to Responsible
Employees and Groups</>.
The partner determination procedure in question is indicated in the
message text.
For a closer analysis with the ABAP debugger, use transaction SAAB to
activate the checkpoint group with the ID "ic_webclient_inbox" for your
user.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI012 - No partner functions for partner determination profile & found ?

  The SAP error message CRM_IC_AUI012 indicates that there are no partner functions available for the specified partner determination profile in the context of the SAP CRM (Customer Relationship Management) system. This error typically occurs when trying to create or process a business transaction (like a sales order, service request, etc.) that requires partner determination but cannot find the necessary partner functions.
  Cause:
  
  Missing Partner Functions: The partner determination profile assigned to the business transaction does not have any partner functions defined.
  Incorrect Configuration: The partner determination profile may not be correctly configured in the system.
  Profile Assignment Issues: The partner determination profile may not be assigned to the relevant business object or transaction type.
  Data Inconsistencies: There may be inconsistencies in the master data or configuration settings that prevent the system from finding the appropriate partner functions.
  
  Solution:
  
  
  Check Partner Determination Profile:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant configuration path for partner determination.
  Verify that the partner determination profile is correctly set up and that it includes the necessary partner functions.
  
  
  
  Define Partner Functions:
  
  If partner functions are missing, you need to define them. This can be done in the partner determination profile settings.
  Ensure that the partner functions you need (e.g., Sold-to Party, Ship-to Party, etc.) are included in the profile.
  
  
  
  Assign the Profile:
  
  Ensure that the partner determination profile is assigned to the relevant business transaction type or object. This can be checked in the configuration settings for the specific transaction.
  
  
  
  Check Master Data:
  
  Verify that the master data (like customer master records) is correctly maintained and that the necessary partner functions are assigned to the relevant business partners.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner), SPRO (to access configuration), or CRMD_ORDER (to manage CRM orders) to check and modify settings.
  Documentation: Refer to SAP Help documentation for detailed guidance on partner determination configuration in CRM.
  Support: If the issue persists after checking the configuration, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By following these steps, you should be able to resolve the error message CRM_IC_AUI012 and ensure that the partner determination process works correctly in your SAP CRM system.