How To Fix CRM_IC_AUI008 - More than one partner function for employee responsible was determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 008

• Message text: More than one partner function for employee responsible was determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI008 - More than one partner function for employee responsible was determined ?

  The SAP error message CRM_IC_AUI008, which states "More than one partner function for employee responsible was determined," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system finds multiple partner functions assigned to the same role (in this case, the employee responsible) for a business transaction or document.
  Cause:
  This error usually arises due to one of the following reasons:
  
  Multiple Assignments: There are multiple employees assigned to the same partner function (e.g., employee responsible) in the system configuration or in the specific transaction context.
  Data Inconsistency: There may be inconsistencies in the master data or partner determination settings that lead to multiple valid entries for the employee responsible.
  Customizations: Custom developments or enhancements in the CRM system may inadvertently lead to multiple partner functions being determined for the same role.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Partner Determination Procedure:
  
  Go to the partner determination procedure settings in the CRM system.
  Verify the configuration for the partner function related to the employee responsible. Ensure that it is set up correctly and that there are no conflicting entries.
  
  
  
  Review Master Data:
  
  Check the master data for the business partners involved in the transaction. Ensure that there are no duplicate entries for the employee responsible.
  If necessary, clean up the master data to remove any duplicates or inconsistencies.
  
  
  
  Analyze Transaction Context:
  
  Look at the specific transaction or document where the error occurred. Check if there are multiple employees assigned to the same role in that context.
  If applicable, adjust the assignment to ensure that only one employee is designated as responsible.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the partner determination logic to identify why multiple partners are being determined.
  You may need to involve a technical consultant or developer to assist with this.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to partner determination and the specific error message for any additional insights or updates.
  
  
  
  SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with details of the error, the context in which it occurs, and any steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage and review partner data.
  Partner Functions: Familiarize yourself with the concept of partner functions in SAP CRM, as they play a crucial role in determining responsibilities and roles in business transactions.
  Customizing Settings: Access the customizing settings via transaction SPRO to review and adjust partner determination procedures.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.