How To Fix CRM_IC_AUI006 - Unable to display e-mail, fax, or letter document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 006

• Message text: Unable to display e-mail, fax, or letter document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI006 - Unable to display e-mail, fax, or letter document ?

  The SAP error message CRM_IC_AUI006 ("Unable to display e-mail, fax, or letter document") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with displaying communication documents such as emails, faxes, or letters in the Interaction Center (IC).
  Causes:
  
  Missing or Incorrect Configuration: The system may not be properly configured to handle the specific type of document you are trying to display.
  Document Not Found: The document you are trying to access may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the document.
  Technical Issues: There could be underlying technical issues, such as problems with the document storage or retrieval system.
  Incorrect MIME Type: The document may have an incorrect MIME type, preventing it from being displayed properly.
  System Errors: There may be temporary system errors or issues with the SAP GUI or web interface.
  
  Solutions:
  
  Check Document Existence: Verify that the document you are trying to access actually exists in the system. You can do this by checking the relevant transaction codes or tables.
  Review Configuration: Ensure that the configuration for document handling in the CRM system is set up correctly. This includes checking settings related to email, fax, and letter processing.
  Authorization Check: Confirm that the user has the necessary authorizations to view the document. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  Check MIME Types: If the document is not displaying due to MIME type issues, ensure that the correct MIME types are configured in the system.
  System Logs: Check the system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team for further investigation. They may need to check for any system errors or perform troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in tracking down the document.
  SAP Notes: Search for SAP Notes related to CRM document handling and the specific error message. SAP Notes often contain patches or workarounds for known issues.
  Documentation: Review SAP documentation on CRM Interaction Center and document management for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.