How To Fix CRM_IC_AUI006 - Unable to display e-mail, fax, or letter document

CRM_IC_AUI006 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 006

• Message text: Unable to display e-mail, fax, or letter document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI006 - Unable to display e-mail, fax, or letter document ?

  The SAP error message CRM_IC_AUI006 ("Unable to display e-mail, fax, or letter document") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with displaying communication documents such as emails, faxes, or letters in the Interaction Center (IC).
  Causes:
  
  Missing or Incorrect Configuration: The system may not be properly configured to handle the specific type of document you are trying to display.
  Document Not Found: The document you are trying to access may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the document.
  Technical Issues: There could be underlying technical issues, such as problems with the document storage or retrieval system.
  Incorrect MIME Type: The document may have an incorrect MIME type, preventing it from being displayed properly.
  System Errors: There may be temporary system errors or issues with the SAP GUI or web interface.
  
  Solutions:
  
  Check Document Existence: Verify