How To Fix CRM_IC_AUI005 - Unable to execute e-mail, fax, or letter

CRM_IC_AUI005 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 005

• Message text: Unable to execute e-mail, fax, or letter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI005 - Unable to execute e-mail, fax, or letter ?

  The SAP error message CRM_IC_AUI005, which states "Unable to execute e-mail, fax, or letter," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is an issue with the communication methods (like email, fax, or letter) being processed. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  Configuration Issues: The communication method (email, fax, letter) may not be properly configured in the system.
  Missing or Incorrect Data: The recipient's email address, fax number, or other necessary data may be missing or incorrectly formatted.
  Authorization Issues: The user may not have the necessary authorizations to send emails, faxes, or letters.
  Technical Problems: There may be issues with the underlying communication infrastructure, such as SMTP settings for emails or fax server configurations.
  Document Template Issues: The document template used for the communication may be missing or incorrectly set up.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the communication methods are correctly configured in