Message type: E = Error
Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox
Message number: 005
Message text: Unable to execute e-mail, fax, or letter
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CRM_IC_AUI005
- Unable to execute e-mail, fax, or letter ?The SAP error message CRM_IC_AUI005, which states "Unable to execute e-mail, fax, or letter," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is an issue with the communication methods (like email, fax, or letter) being processed. Here are some common causes, potential solutions, and related information for this error: Causes:
Configuration Issues: The communication method (email, fax, letter) may not be properly configured in the system. Missing or Incorrect Data: The recipient's email address, fax number, or other necessary data may be missing or incorrectly formatted. Authorization Issues: The user may not have the necessary authorizations to send emails, faxes, or letters. Technical Problems: There may be issues with the underlying communication infrastructure, such as SMTP settings for emails or fax server configurations. Document Template Issues: The document template used for the communication may be missing or incorrectly set up. Solutions: Check Configuration: Ensure that the communication methods are correctly configured in
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