How To Fix CRM_IC_AUI016 - You cannot reject documents of other users

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 016

• Message text: You cannot reject documents of other users

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI016 - You cannot reject documents of other users ?

  The SAP error message CRM_IC_AUI016 ("You cannot reject documents of other users") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center (IC) functionalities. This error indicates that a user is attempting to reject a document (such as a service request, complaint, or other CRM-related document) that was created or is owned by another user.
  Cause:
  The primary cause of this error is related to user permissions and ownership of documents within the CRM system. In SAP CRM, documents are often associated with specific users, and only the user who created the document or has the appropriate permissions can perform certain actions on it, such as rejecting it.
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Document Ownership:
  
  Verify who the owner of the document is. You can do this by checking the document details in the CRM system. If the document is owned by another user, you will not be able to reject it.
  
  
  
  User Permissions:
  
  Ensure that your user role has the necessary permissions to reject documents. You may need to consult with your SAP security administrator to review and adjust your user roles and authorizations.
  
  
  
  Reassign the Document:
  
  If you need to reject the document, consider asking the owner of the document to perform the rejection. Alternatively, if appropriate, the document can be reassigned to you, allowing you to reject it.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help resources related to CRM and interaction center functionalities for more detailed information on document handling and user permissions.
  
  
  
  Contact Support:
  
  If the issue persists and you believe you should have the ability to reject the document, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  
  
  Related Information:
  
  User Roles and Authorizations: Understanding how user roles and authorizations work in SAP CRM is crucial for managing document actions.
  Document Management in CRM: Familiarize yourself with how documents are created, owned, and managed within the CRM system.
  SAP Notes and Knowledge Base: Check for any relevant SAP Notes or knowledge base articles that may address this specific error or provide additional context.
  
  By following these steps, you should be able to address the CRM_IC_AUI016 error effectively.