How To Fix CRM_IC_AUI021 - Item is currently being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 021

• Message text: Item is currently being processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI021 - Item is currently being processed ?

  The SAP error message CRM_IC_AUI021, which states "Item is currently being processed," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center (IC) applications. This error indicates that a particular item (such as a service request, order, or ticket) is currently locked or being processed by another user or transaction, preventing you from making changes or accessing it.
  Causes:
  
  Concurrent Access: Another user or process is currently editing or processing the same item.
  Session Timeout: A previous session may not have been properly closed, leaving the item in a locked state.
  Background Processing: The item may be undergoing background processing, such as a workflow or batch job.
  Database Lock: A database lock may have been placed on the item due to a long-running transaction.
  
  Solutions:
  
  Wait and Retry: If the item is being processed by another user, wait for a few moments and then try to access the item again.
  Check for Active Sessions: Use transaction codes like SM12 (to check for locks) or SM21 (to check system logs) to identify if there are any active sessions or locks on the item.
  Release Locks: If you have the necessary authorizations, you can manually release locks using transaction SM12. Be cautious when doing this, as it may disrupt other users.
  Check Background Jobs: Use transaction SM37 to check if there are any background jobs that might be processing the item. If a job is stuck, you may need to resolve that issue.
  Log Off and Log Back In: Sometimes, simply logging off and back into the system can clear session-related issues.
  Contact Support: If the issue persists, it may be necessary to contact your SAP support team or administrator for further assistance.
  
  Related Information:
  
  User Authorization: Ensure that you have the necessary permissions to access and modify the item in question.
  System Performance: Check if there are any performance issues in the system that might be causing delays in processing.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for CRM and interaction center for more detailed information on handling items and transactions.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_AUI021 error effectively.