How To Fix CRM_IC_AUI023 - Unable to reject inbox item of type '&' with description '&'

CRM_IC_AUI023 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 023

• Message text: Unable to reject inbox item of type '&' with description '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI023 - Unable to reject inbox item of type '&' with description '&' ?

  The SAP error message CRM_IC_AUI023 indicates that there is an issue with rejecting an inbox item in the SAP CRM Interaction Center (IC). The message typically includes placeholders for the type of item and its description, which are represented by the '&' symbols.
  
  Cause:
  The error can occur due to several reasons, including:
  
  
  Item Status: The item you are trying to reject may not be in a status that allows it to be rejected. For example, if the item is already completed or in a final state, it may not be possible to reject it.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the reject action on the specific item type.
  
  
  System Configuration: There may be configuration settings in the CRM system that prevent certain types of items from being rejected.
  
  
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the data.
  
  
  
  Solution:
  To resolve the error, you