How To Fix CRM_IC_AUI023 - Unable to reject inbox item of type '&' with description '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 023

• Message text: Unable to reject inbox item of type '&' with description '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI023 - Unable to reject inbox item of type '&' with description '&' ?

  The SAP error message CRM_IC_AUI023 indicates that there is an issue with rejecting an inbox item in the SAP CRM Interaction Center (IC). The message typically includes placeholders for the type of item and its description, which are represented by the '&' symbols.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Item Status: The item you are trying to reject may not be in a status that allows it to be rejected. For example, if the item is already completed or in a final state, it may not be possible to reject it.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the reject action on the specific item type.
  
  
  System Configuration: There may be configuration settings in the CRM system that prevent certain types of items from being rejected.
  
  
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the data.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Item Status: Verify the status of the item you are trying to reject. If it is not in a rejectable state, you may need to take a different action or change the status first.
  
  
  Review Authorizations: Ensure that you have the necessary permissions to reject the item. You may need to consult with your system administrator to check your user roles and authorizations.
  
  
  Consult Configuration: If you have access to the configuration settings, check if there are any restrictions on rejecting items of that type. This may involve looking into the customizing settings for the CRM system.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP support team or technical team. They can investigate any underlying technical issues or database problems that may be causing the error.
  
  
  Check Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP CRM documentation for more information on managing inbox items and the specific actions that can be performed on them.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.