How To Fix CRM_IC_AUI028 - Enter date in the correct format

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 028

• Message text: Enter date in the correct format

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI028 - Enter date in the correct format ?

  The SAP error message CRM_IC_AUI028, which states "Enter date in the correct format," typically occurs when a user inputs a date in a format that the system does not recognize or accept. This can happen in various SAP applications, including the CRM Interaction Center (IC).
  Cause:
  
  Incorrect Date Format: The date entered does not match the expected format defined in the system settings. For example, if the system expects dates in the format DD/MM/YYYY and the user enters MM/DD/YYYY, this error will occur.
  Locale Settings: The user's locale settings may differ from the expected date format. For instance, users in different countries may have different default date formats.
  Input Field Restrictions: The input field may have specific restrictions or validations that are not being met by the entered date.
  
  Solution:
  
  
  Check Date Format: Ensure that the date is entered in the correct format as specified by the system. Common formats include:
  
  DD/MM/YYYY
  MM/DD/YYYY
  YYYY-MM-DD
  
  Refer to the documentation or help section of the specific SAP application for the required format.
  
  
  Adjust Locale Settings: If the date format is based on locale settings, check and adjust your user profile settings in SAP to match the expected date format. This can usually be done in the user settings or profile configuration.
  
  
  Use Date Picker: If available, use the date picker tool provided in the SAP interface to select the date. This ensures that the date is formatted correctly.
  
  
  Validation: Ensure that the date being entered is valid (e.g., not a future date if the system does not allow it, or not a non-existent date like February 30).
  
  
  Consult Documentation: If the issue persists, consult the SAP documentation or reach out to your SAP support team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Training: Ensure that users are trained on the correct data entry formats and the use of date fields within the SAP system.
  System Configuration: If you have access, review the system configuration settings related to date formats to ensure they are set up correctly for your organization’s needs.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI028 error and successfully enter dates in the required format.