How To Fix CRM_IC_AUI030 - Item was completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 030

• Message text: Item was completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI030 - Item was completed ?

  The SAP error message CRM_IC_AUI030, which states "Item was completed," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction records or service requests. This message indicates that the item you are trying to modify or interact with has already been marked as completed, and therefore, further actions on it may be restricted.
  Cause:
  
  Status of the Item: The item (e.g., a service request, interaction record, or activity) has been set to a completed status, which means it is no longer open for modifications or further processing.
  Business Logic: The system is designed to prevent changes to completed items to maintain data integrity and ensure that historical records remain unchanged.
  User Permissions: In some cases, user roles and permissions may restrict actions on completed items.
  
  Solution:
  
  Check Item Status: Verify the status of the item in question. If it is indeed marked as completed, you may need to review whether any further actions are necessary or if you need to create a new item for additional work.
  Reopen the Item: If your business process allows it, you may be able to change the status of the item back to an open state. This typically requires specific permissions and may involve using a specific transaction or function within the CRM system.
  Create a New Item: If reopening the item is not an option, consider creating a new service request or interaction record to address any further actions needed.
  Consult Documentation: Review the relevant SAP documentation or user manuals for your specific version of SAP CRM to understand the implications of item statuses and how to manage them.
  Contact Support: If you are unsure how to proceed or if the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for assistance.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for specific patches or updates that may address the issue.
  User Roles: Review user roles and permissions to ensure that you have the necessary access to perform actions on items.
  Business Processes: Understand your organization's business processes regarding how completed items are handled, as this may vary from one organization to another.
  
  By following these steps, you should be able to address the CRM_IC_AUI030 error message effectively.