How To Fix CRM_IC_AUI033 - &1 Item(s) forwarded successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 033

• Message text: &1 Item(s) forwarded successfully

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI033 - &1 Item(s) forwarded successfully ?

  The SAP error message CRM_IC_AUI033 typically indicates that there was an issue with the forwarding of items in the SAP CRM Interaction Center (IC). The message itself states that a certain number of items were forwarded successfully, but it may also imply that there were issues with some items that were not forwarded correctly.
  Cause:
  
  Data Issues: The items being forwarded may have missing or incorrect data, which prevents them from being processed correctly.
  Configuration Problems: There may be configuration issues in the CRM system that affect how items are forwarded.
  Authorization Issues: The user may not have the necessary authorizations to forward certain items.
  System Performance: If the system is under heavy load, it may not process all items in a timely manner, leading to partial success.
  Network Issues: Connectivity problems between the CRM system and other systems involved in the forwarding process can also lead to this error.
  
  Solution:
  
  Check Data Integrity: Review the items being forwarded for any missing or incorrect data. Ensure that all required fields are filled out correctly.
  Review Configuration: Check the configuration settings in the CRM system related to item forwarding. Ensure that all necessary settings are correctly configured.
  Verify Authorizations: Ensure that the user has the necessary permissions to perform the forwarding action. This may involve checking user roles and authorizations in the system.
  Monitor System Performance: If the system is experiencing performance issues, consider optimizing the system or scheduling the forwarding process during off-peak hours.
  Check Network Connectivity: Ensure that there are no network issues affecting the communication between systems. This may involve checking network settings and connectivity.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in diagnosing the issue (e.g., CRMD_ORDER for order management).
  Logs and Traces: Review system logs and traces for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.