How To Fix CRM_IC_AUI034 - Error occurred during forwarding of item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 034

• Message text: Error occurred during forwarding of item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI034 - Error occurred during forwarding of item ?

  The SAP error message CRM_IC_AUI034, which states "Error occurred during forwarding of item," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with interaction center (IC) scenarios. This error can arise during the processing of items in a transaction, such as when forwarding or transferring data between different components or systems.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the item being processed, which prevents successful forwarding.
  Configuration Issues: Incorrect configuration settings in the CRM system or in the interaction center can lead to this error.
  System Performance: If the system is under heavy load or experiencing performance issues, it may fail to process requests in a timely manner.
  Authorization Issues: The user may not have the necessary authorizations to perform the action, leading to a failure in forwarding the item.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Data Integrity: Verify that all required fields and data for the item are correctly filled out and consistent. Look for any missing or incorrect information.
  Review Configuration: Ensure that the configuration settings for the CRM system and interaction center are correctly set up. This may involve checking transaction types, item categories, and other relevant settings.
  Monitor System Performance: Check the system performance and logs to identify any bottlenecks or issues that may be affecting processing. If necessary, optimize system performance.
  Authorization Check: Ensure that the user has the appropriate authorizations to perform the action. This may involve checking user roles and permissions.
  Consult Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the error.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the CRM_IC_AUI034 error. SAP Notes often provide detailed troubleshooting steps and solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, and SLG1 for logging and monitoring.
  Documentation: Review SAP documentation related to the interaction center and CRM processes for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the root cause of the CRM_IC_AUI034 error and implement an appropriate solution.