How To Fix CRM_IC_APPL_UI_FICA070 - Payment card details exist but do not get displayed (system settings)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 070

• Message text: Payment card details exist but do not get displayed (system settings)

What causes this issue?

The <LS>Collection with Payment Card</> function is not activated in the
SAP FI-CA back-end system for CRM integration. This means none of the
payment cards for the alternative payer is listed for selection.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

If you want the <LS>Collection with Payment Card</> function to be
available, please activate it in SAP FI-CA Customizing under <LS>SAP
Customizing Implementation Guide -> Financial Accounting (New) ->
Contract Accounts Receivable and Payable -> Integration -> Customer
Relationship Management -> Business Transactions in IC WebClient ->
Define Types of Agreement for Payment Processing</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA070 - Payment card details exist but do not get displayed (system settings) ?

  The SAP error message CRM_IC_APPL_UI_FICA070 indicates that payment card details exist in the system but are not being displayed due to certain system settings. This issue typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with payment processing and customer data.
  Cause:
  
  System Configuration: The error often stems from incorrect or incomplete configuration settings in the SAP system related to payment card processing.
  Authorization Issues: Users may not have the necessary authorizations to view payment card details.
  Data Privacy Settings: There may be data privacy settings in place that restrict the visibility of sensitive information like payment card details.
  User Interface Settings: The user interface settings may not be configured to display payment card information.
  Missing Data: The payment card details may not be fully populated or may be missing in the database.
  
  Solution:
  
  
  Check Configuration Settings:
  
  Review the configuration settings in the SAP system related to payment processing and ensure that they are set up correctly.
  Navigate to the relevant customizing transaction (e.g., SPRO) and check the settings under Financial Accounting (FI) and Customer Relationship Management (CRM).
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to view payment card details. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Adjust Data Privacy Settings:
  
  If data privacy settings are restricting access, consult with your data protection officer or system administrator to adjust these settings appropriately.
  
  
  
  Modify User Interface Settings:
  
  Check the user interface configuration to ensure that the payment card details section is enabled and properly configured to display the information.
  
  
  
  Verify Data Integrity:
  
  Check the database to ensure that the payment card details are correctly entered and not missing. If they are missing, you may need to re-enter the payment card information.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes or documentation that may address this specific error message. SAP Notes often provide patches or additional configuration steps that can resolve issues.
  
  
  
  Testing:
  
  After making the necessary changes, conduct tests to ensure that payment card details are now displayed correctly.
  
  
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Documentation: Review the official SAP documentation for CRM and payment processing for additional insights and best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to display the payment card details correctly.