How To Fix CRM_IC_APPL_UI_FICA068 - Assigned and linked to dispute

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 068

• Message text: Assigned and linked to dispute

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA068 - Assigned and linked to dispute ?

  The SAP error message CRM_IC_APPL_UI_FICA068 typically relates to issues in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with disputes in the Interaction Center (IC) or when handling financial transactions.
  Cause:
  The error message "Assigned and linked to dispute" usually indicates that the transaction or document you are trying to process is already linked to an existing dispute. This can happen in scenarios where:
  
  Duplicate Entries: The same transaction or document has already been assigned to a dispute.
  Status Issues: The status of the document may not allow further processing because it is currently under dispute.
  Configuration Issues: There may be configuration settings in the CRM or Financial Accounting (FI) modules that are causing this error.
  
  Solution:
  To resolve the CRM_IC_APPL_UI_FICA068 error, you can take the following steps:
  
  
  Check for Existing Disputes:
  
  Navigate to the dispute management area in your CRM system and check if the document or transaction is already linked to a dispute.
  If it is, you may need to resolve or close the existing dispute before proceeding.
  
  
  
  Review Document Status:
  
  Ensure that the status of the document allows for further processing. If it is in a status that indicates it is under dispute, you may need to change its status.
  
  
  
  Consult with Your Team:
  
  If you are unsure about the status of the document or how to proceed, consult with your finance or dispute management team for guidance.
  
  
  
  Configuration Check:
  
  If the issue persists, it may be necessary to review the configuration settings in the CRM and FI modules. This may require assistance from a technical consultant or SAP support.
  
  
  
  SAP Notes and Support:
  
  Check the SAP Support Portal for any relevant notes or patches that may address this specific error message. Sometimes, SAP releases updates that fix known issues.
  
  
  
  Testing:
  
  After making any changes, ensure to test the process again to confirm that the error has been resolved.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and FI modules for more detailed information on dispute management and error handling.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing disputes, such as BP (Business Partner), CRM_DNO_MONITOR (Dispute Management Monitor), etc.
  
  If the problem continues after following these steps, it may be necessary to escalate the issue to SAP support for further investigation.