How To Fix CRM_IC_APPL_UI_FICA069 - &1 is a Collective Bill Account and can't be displayed in the ICWebClient

CRM_IC_APPL_UI_FICA069 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 069

• Message text: &1 is a Collective Bill Account and can't be displayed in the ICWebClient

The requested Contract Account/Business Agreement is a Collective Bill
Account in the ERP System and not replicated to the CRM System. Display
and maintenance is only possible in the ERP System.

System Response

The requested Contract Account/Business Agreement will not be displayed.

How to fix this error?

You have to maintain the requested Contract Account in the ERP System.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA069 - &1 is a Collective Bill Account and can't be displayed in the ICWebClient ?

  The SAP error message CRM_IC_APPL_UI_FICA069 indicates that the account you are trying to access in the Interaction Center (IC) Web Client is a collective bill account, which cannot be displayed in the IC Web Client interface. This is a common issue when dealing with billing accounts in SAP CRM.
  
  Cause:
  The primary cause of this error is that the account in question is classified as a "Collective Bill Account." In SAP, collective bill accounts are used to aggregate multiple billing accounts for the purpose of generating a single bill. However, these accounts have certain restrictions and cannot be displayed in the IC Web Client.
  
  Solution:
  To resolve this issue, you can consider the following approaches:
  
  
  Access the Underlying Accounts: Instead of trying to access the collective bill account directly, you can look for the individual accounts that are part of this collective bill. You can do this by navigating to the billing accounts associated with