How To Fix CRM_IC_APPL_UI_FICA069 - &1 is a Collective Bill Account and can't be displayed in the ICWebClient

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 069

• Message text: &1 is a Collective Bill Account and can't be displayed in the ICWebClient

What causes this issue?

The requested Contract Account/Business Agreement is a Collective Bill
Account in the ERP System and not replicated to the CRM System. Display
and maintenance is only possible in the ERP System.

System Response

The requested Contract Account/Business Agreement will not be displayed.

How to fix this error?

You have to maintain the requested Contract Account in the ERP System.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA069 - &1 is a Collective Bill Account and can't be displayed in the ICWebClient ?

  The SAP error message CRM_IC_APPL_UI_FICA069 indicates that the account you are trying to access in the Interaction Center (IC) Web Client is a collective bill account, which cannot be displayed in the IC Web Client interface. This is a common issue when dealing with billing accounts in SAP CRM.
  Cause:
  The primary cause of this error is that the account in question is classified as a "Collective Bill Account." In SAP, collective bill accounts are used to aggregate multiple billing accounts for the purpose of generating a single bill. However, these accounts have certain restrictions and cannot be displayed in the IC Web Client.
  Solution:
  To resolve this issue, you can consider the following approaches:
  
  
  Access the Underlying Accounts: Instead of trying to access the collective bill account directly, you can look for the individual accounts that are part of this collective bill. You can do this by navigating to the billing accounts associated with the collective bill account.
  
  
  Use Alternative Transactions: If you need to perform actions related to the collective bill account, consider using other SAP transactions or reports that are designed to handle collective bill accounts.
  
  
  Check Configuration: If you believe that the collective bill account should be accessible, check the configuration settings in your SAP system. There may be settings that restrict access to certain account types in the IC Web Client.
  
  
  Consult Documentation: Review the SAP documentation or help files related to the Interaction Center and billing accounts. This may provide additional insights into how to handle collective bill accounts.
  
  
  Contact SAP Support: If the issue persists and you need further assistance, consider reaching out to SAP support for help. They can provide guidance based on your specific system configuration and requirements.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Roles and Authorizations: Ensure that the user roles and authorizations are correctly set up to access the necessary account types.
  System Version: Be aware that the behavior of the IC Web Client may vary depending on the version of SAP CRM you are using, so ensure that you are referencing the correct version of documentation.
  
  By following these steps, you should be able to address the error and find a suitable way to work with the accounts in question.