How To Fix CRM_IC_APPL_UI_EI019 - Only cases can be exported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 019

• Message text: Only cases can be exported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI019 - Only cases can be exported ?

  The SAP error message CRM_IC_APPL_UI_EI019: "Only cases can be exported" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) and trying to export data related to service requests or cases.
  
  Cause:
  This error message indicates that the system is expecting a specific type of object (in this case, a "case") to be exported, but the object being processed does not meet this requirement. This can happen due to several reasons:
  
  Incorrect Object Type: The user may be trying to export an object that is not classified as a case, such as a lead or opportunity.
  
  Configuration Issues: There may be configuration settings in the CRM system that restrict the export functionality to only cases.
  User Permissions: The user may not have the necessary permissions to export certain types of objects.
  System Bugs or Limitations: There could be bugs or limitations in the version of