How To Fix CRM_IC_APPL_UI_EI019 - Only cases can be exported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 019

• Message text: Only cases can be exported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI019 - Only cases can be exported ?

  The SAP error message CRM_IC_APPL_UI_EI019: "Only cases can be exported" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) and trying to export data related to service requests or cases.
  Cause:
  This error message indicates that the system is expecting a specific type of object (in this case, a "case") to be exported, but the object being processed does not meet this requirement. This can happen due to several reasons:
  
  Incorrect Object Type: The user may be trying to export an object that is not classified as a case, such as a lead or opportunity.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the export functionality to only cases.
  User Permissions: The user may not have the necessary permissions to export certain types of objects.
  System Bugs or Limitations: There could be bugs or limitations in the version of SAP CRM being used.
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Verify Object Type: Ensure that you are attempting to export a case. Check the object type you are working with and confirm that it is indeed a case.
  
  
  Check Configuration: Review the configuration settings in the SAP CRM system to ensure that the export functionality is set up correctly for cases. This may involve checking the customizing settings in the SAP system.
  
  
  User Permissions: Ensure that the user has the necessary permissions to export cases. This may involve checking roles and authorizations in the SAP system.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for any specific notes or guidelines related to exporting cases in the Interaction Center.
  
  
  System Updates: If you suspect a bug, check for any available updates or patches for your SAP CRM system that may address this issue.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may provide insights or solutions based on the specific version and configuration of your SAP system.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Documentation: Review the official SAP documentation for the Interaction Center and case management functionalities for more detailed information on exporting cases.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.