How To Fix CRM_IC_APPL_UI_EI017 - Select an item before adding to cart

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 017

• Message text: Select an item before adding to cart

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI017 - Select an item before adding to cart ?

  The SAP error message CRM_IC_APPL_UI_EI017 ("Select an item before adding to cart") typically occurs in the SAP CRM (Customer Relationship Management) application when a user attempts to add an item to the shopping cart without selecting any item first. This error is common in scenarios where users are expected to choose a product or service before proceeding with the action of adding it to their cart.
  Cause:
  
  No Item Selected: The primary cause of this error is that the user has not selected any item from the list or catalog before trying to add it to the cart.
  User Interface Issue: Sometimes, the user interface may not clearly indicate that an item needs to be selected, leading to confusion.
  Session Timeout: If the session has timed out, the selected item may no longer be valid, causing the error when trying to add it to the cart.
  
  Solution:
  
  Select an Item: Ensure that you select an item from the list or catalog before attempting to add it to the cart. Look for checkboxes or selection buttons next to the items.
  Refresh the Page: If you believe you have selected an item but still receive the error, try refreshing the page and selecting the item again.
  Check for Filters: Make sure that any filters applied to the item list are not hiding the items you intend to select.
  Session Management: If you suspect a session timeout, log out and log back in to the system, then try selecting the item again.
  Browser Issues: Clear your browser cache or try a different browser to rule out any browser-related issues.
  
  Related Information:
  
  User Training: Ensure that users are trained on how to navigate the CRM interface and understand the selection process for items.
  System Configuration: If this error occurs frequently, it may be worth checking the system configuration or consulting with your SAP administrator to ensure that the user interface is functioning as intended.
  SAP Notes: Check for any relevant SAP Notes or updates that may address this issue or provide additional guidance.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.