How To Fix CRM_IC_APPL_UI_EI015 - Some of the selected items are already in the cart

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 015

• Message text: Some of the selected items are already in the cart

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI015 - Some of the selected items are already in the cart ?

  The SAP error message CRM_IC_APPL_UI_EI015 indicates that some of the items you are trying to add to the shopping cart in the SAP CRM (Customer Relationship Management) application are already present in the cart. This is a common issue when users attempt to add items that have already been selected.
  Cause:
  
  Duplicate Items: The primary cause of this error is that the items you are trying to add are already included in the shopping cart.
  Session Issues: Sometimes, session-related issues or caching problems can lead to this error, especially if the cart was not refreshed properly.
  User Actions: Users may inadvertently select the same items multiple times, leading to this error.
  
  Solution:
  
  Check the Cart: Before adding items, check the shopping cart to see if the items are already present. You can do this by navigating to the cart view.
  Remove Duplicates: If you find that the items are already in the cart, you can either remove them or adjust the quantities as needed.
  Refresh the Session: If you suspect a session issue, try refreshing the page or logging out and back into the application to clear any cached data.
  Use Different Items: If you need to add more items, ensure that they are not duplicates of what is already in the cart.
  Consult Documentation: If the issue persists, refer to SAP documentation or support for further troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Training: Ensure that users are trained on how to manage their shopping carts effectively to avoid duplicate entries.
  System Configuration: Sometimes, system settings or configurations can lead to unexpected behavior. Consult with your SAP administrator to ensure everything is set up correctly.
  
  If the problem continues after trying these solutions, it may be beneficial to reach out to your SAP support team for further assistance.