How To Fix CRM_IC_APPL_UI_EI014 - Items already sent or exported cannot be removed from cart

CRM_IC_APPL_UI_EI014 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 014

• Message text: Items already sent or exported cannot be removed from cart

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI014 - Items already sent or exported cannot be removed from cart ?

  The SAP error message CRM_IC_APPL_UI_EI014 indicates that there is an attempt to remove items from a shopping cart that have already been sent or exported. This typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with the interaction center (IC) or sales order processing.
  
  Cause:
  
  Item Status: The items in the cart have been marked as "sent" or "exported," meaning they are in a state where they can no longer be modified or removed.
  Business Logic: The system is designed to prevent changes to items that have already been processed to ensure data integrity and consistency in order management.
  Session State: The session may have been interrupted or not properly refreshed, leading to discrepancies in the cart's state.
  
  
  Solution:
  
  Check Item Status: Review the status of the items in the cart. If they are marked as sent or exported, you will not be able to remove them. You may need