How To Fix CRM_IC_APPL_UI_EI014 - Items already sent or exported cannot be removed from cart

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 014

• Message text: Items already sent or exported cannot be removed from cart

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI014 - Items already sent or exported cannot be removed from cart ?

  The SAP error message CRM_IC_APPL_UI_EI014 indicates that there is an attempt to remove items from a shopping cart that have already been sent or exported. This typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with the interaction center (IC) or sales order processing.
  Cause:
  
  Item Status: The items in the cart have been marked as "sent" or "exported," meaning they are in a state where they can no longer be modified or removed.
  Business Logic: The system is designed to prevent changes to items that have already been processed to ensure data integrity and consistency in order management.
  Session State: The session may have been interrupted or not properly refreshed, leading to discrepancies in the cart's state.
  
  Solution:
  
  Check Item Status: Review the status of the items in the cart. If they are marked as sent or exported, you will not be able to remove them. You may need to handle them differently, such as modifying the order or creating a new one.
  Refresh the Session: Log out and log back into the system to refresh the session. This can sometimes resolve issues related to session state.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling items in the cart that cannot be removed.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to investigate further. They may provide insights into specific configurations or customizations that could be affecting the behavior.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and order management, as they may provide additional insights or tools for managing your cart.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to modify the cart and that there are no restrictions in place that could be causing this issue.
  
  By following these steps, you should be able to address the error message and understand the underlying reasons for its occurrence.