How To Fix CRM_IC_APPL_UI_EI016 - All of the selected items are already in the cart

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 016

• Message text: All of the selected items are already in the cart

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI016 - All of the selected items are already in the cart ?

  The SAP error message CRM_IC_APPL_UI_EI016 ("All of the selected items are already in the cart") typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when using the Interaction Center (IC) application. This error indicates that the items you are trying to add to the cart are already present in the cart, and therefore cannot be added again.
  Cause:
  
  Duplicate Items: The most common cause of this error is that the items you are attempting to add to the cart are already included in the cart. The system prevents adding the same item multiple times to avoid redundancy.
  Session State: Sometimes, the session state may not be updated correctly, leading to confusion about what is already in the cart.
  Configuration Issues: There may be specific configurations in the CRM system that enforce unique items in the cart.
  
  Solution:
  
  Check Cart Contents: Before attempting to add items, check the contents of the cart to see if the items are already present. You can do this by reviewing the cart in the UI.
  Remove Duplicates: If you find that the items are already in the cart, you can either remove them from the cart or proceed with the existing items.
  Refresh the Session: Sometimes, refreshing the session or logging out and back in can help clear any session-related issues.
  Review Configuration: If this issue persists and is affecting multiple users, it may be worth reviewing the configuration settings in the CRM system to ensure that they are set up correctly.
  Consult Documentation: Check SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to CRM and the Interaction Center for any known issues or updates that might resolve this error.
  User Training: Ensure that users are trained on how to manage the cart effectively, including how to check for existing items before adding new ones.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.