How To Fix CRM_IC_APPL_UI_EI018 - First case will be exported, as only one case can be exported at a time

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 018

• Message text: First case will be exported, as only one case can be exported at a time

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI018 - First case will be exported, as only one case can be exported at a time ?

  The SAP error message CRM_IC_APPL_UI_EI018 indicates that there is an attempt to export multiple cases at once, but the system only allows the export of one case at a time. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) or case management functionalities.
  Cause:
  
  The primary cause of this error is that the user is trying to export more than one case simultaneously. The system is designed to handle the export of only a single case at a time to ensure data integrity and proper processing.
  
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Export One Case at a Time: Ensure that you are selecting only one case for export. If you have multiple cases selected, deselect all but one before attempting the export again.
  
  
  Check User Interface: If you are using a custom interface or a third-party tool, ensure that it adheres to the SAP guidelines for exporting cases. Some interfaces may allow bulk actions that are not supported by the underlying SAP system.
  
  
  Review Documentation: Consult the SAP documentation or help resources related to the CRM Interaction Center for any specific guidelines on exporting cases.
  
  
  System Configuration: If you believe that the system should allow multiple exports, check with your SAP administrator to see if there are any configuration settings that can be adjusted.
  
  
  Error Handling: Implement error handling in your process to catch this error and provide a user-friendly message or prompt to the user to select only one case.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles (KBAs) that might provide additional insights or updates regarding this error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered this issue and what solutions they have found.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the error and successfully export the case you are working with.