How To Fix CRM_IC_APPL_UI_EI020 - HTTP error &1 in knowledge search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 020

• Message text: HTTP error &1 in knowledge search

Service Marketplace at service.sap.com/instguides.
installation guide. The installation guide is available on the SAP
Check that the Software Agent Framework is installed according to the

Procedure for System Administrators

Inform your system administrator.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The search service has returned HTTP error &V1&.

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI020 - HTTP error &1 in knowledge search ?

  The SAP error message CRM_IC_APPL_UI_EI020, which indicates an HTTP error, typically arises in the context of the SAP CRM Interaction Center (IC) when there are issues related to the HTTP communication between the client and the server. This error can occur for various reasons, including network issues, incorrect configurations, or problems with the backend services.
  Causes:
  
  Network Issues: Problems with the network connection can lead to HTTP errors. This could be due to firewalls, proxy settings, or connectivity issues.
  Service Unavailability: The backend service that the Interaction Center is trying to reach may be down or not responding.
  Incorrect URL: The URL configured in the system for the service might be incorrect or outdated.
  Authorization Issues: The user may not have the necessary permissions to access the service.
  Configuration Errors: Misconfigurations in the SAP CRM system or the web server settings can lead to HTTP errors.
  Browser Issues: Sometimes, the browser settings or cache can cause issues with HTTP requests.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues. Test the connection to the server and check for any firewall or proxy settings that might be blocking access.
  Verify Service Status: Check if the backend service is running and accessible. You can do this by trying to access the service URL directly in a browser or using tools like Postman.
  Review URL Configuration: Ensure that the URL configured in the SAP system for the service is correct. This can be checked in the transaction codes related to the configuration of the Interaction Center.
  Check User Authorizations: Verify that the user has the necessary authorizations to access the service. This can be done by checking the user roles and permissions in the SAP system.
  Review System Configuration: Check the configuration settings in the SAP CRM system and the web server to ensure they are set up correctly.
  Clear Browser Cache: If the issue is related to the browser, try clearing the cache or using a different browser to see if the problem persists.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error. SAP Notes often provide patches or workarounds for known issues.
  Transaction Codes: Use transaction codes like SM21 (System Log) or ST22 (Dump Analysis) to check for any related errors or dumps that might provide more context.
  Logs: Review the application logs and HTTP trace logs to gather more information about the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.