How To Fix CRM_IC_APPL_UI_EI020 - HTTP error &1 in knowledge search

CRM_IC_APPL_UI_EI020 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 020

• Message text: HTTP error &1 in knowledge search

Service Marketplace at service.sap.com/instguides.
installation guide. The installation guide is available on the SAP
Check that the Software Agent Framework is installed according to the

Procedure for System Administrators

Inform your system administrator.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The search service has returned HTTP error &V1&.

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

CRM_IC_APPL_UI_EI020 - Details

• The SAP error message CRM_IC_APPL_UI_EI020, which indicates an HTTP error, typically arises in the context of the SAP CRM Interaction Center (IC) when there are issues related to the HTTP communication between the client and the server. This error can occur for various reasons, including network issues, incorrect configurations, or problems with the backend services.
  Causes:
  
  Network Issues: Problems with the network connection can lead to HTTP errors. This could be due to firewalls, proxy settings, or connectivity issues.
  Service Unavailability: The backend service that the Interaction Center is trying to reach may be down or not responding.
  Incorrect URL: The URL configured in the system for the service might be incorrect or outdated.
  Authorization Issues: The user may not have the necessary permissions to access the service.
  Configuration Errors: Misconfigurations in the SAP CRM system or the web server settings can lead to HTTP errors.
  Browser Issues: Sometimes, the browser settings or cache can cause issues