How To Fix CRM_IC_APPL_UI_EI021 - Pushing to email failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 021

• Message text: Pushing to email failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI021 - Pushing to email failed ?

  The SAP error message CRM_IC_APPL_UI_EI021 with the description "Pushing to email failed" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when trying to send emails from the Interaction Center (IC) or when using the email functionality within the CRM application.
  Causes:
  
  Configuration Issues: The email configuration in the SAP system may not be set up correctly. This includes settings related to the SMTP server, email routing, or user authorizations.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or misconfigured, leading to failures in sending emails.
  User Authorizations: The user attempting to send the email may not have the necessary authorizations to perform this action.
  Incorrect Email Address: The email address being used may be invalid or incorrectly formatted.
  System Errors: There could be underlying system errors or bugs that are causing the email push to fail.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP configuration in the SAP system. This can be done in transaction SCOT (SAPconnect Administration).
  Ensure that the email settings, such as the SMTP server address and port, are correctly configured.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails. This transaction allows you to see if emails are queued or if there are any errors logged.
  Send a test email to ensure that the email functionality is working as expected.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in the user profile or by consulting with the security team.
  
  
  
  Review Network Connectivity:
  
  Check the network connection between the SAP system and the email server. Ensure that there are no firewalls or network issues blocking the connection.
  
  
  
  Validate Email Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the failure.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if it appears to be a system bug or a more complex issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM and email integration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_APPL_UI_EI021 error.