How To Fix CRM_IC_APPL_UI_EI021 - Pushing to email failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 021

• Message text: Pushing to email failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI021 - Pushing to email failed ?

  The SAP error message CRM_IC_APPL_UI_EI021 with the description "Pushing to email failed" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when trying to send emails from the Interaction Center (IC) or when using the email functionality within the CRM application.
  Causes:
  
  
  Configuration Issues: The email configuration in the SAP system may not be set up correctly. This includes settings related to the SMTP server, email routing, or user authorizations.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or misconfigured, leading to failures in sending emails.
  User Authorizations: The user attempting to send the email may not have the necessary authorizations to perform this action.
  Incorrect Email Address: The email address being used may be invalid or incorrectly formatted.
  System Errors: There could be underlying system errors or bugs that are causing the